Skip Ribbon Commands
Skip to main content
Accessibility Menu

Israel Railways – Customer Service

Welcome to Israel Railways Customer Service.
Our goal at Israel Railways is to provide you with a safe and pleasant experience while traveling on the train.
We will gladly be at your service at any time and in any way you choose. Here you will find specific information regarding the various services we offer our customers and various methods of contact.


Call Center Call Center
For information regarding schedules, tickets and prices, coordinating travel for the disabled and for handling urgent issues.

Public Appeals Customer service department
Provides the customer with answers regarding: queries, requests, proposals for efficiency, expressions of satisfaction or dissatisfaction from the services provided.

Law of freedom of informationLaw of freedom of information
You may receive information held by the Israel Railways authority  regarding everything having to do with the activities of the Railways, the issues under its responsibility and in accordance with the instructions and regulations of the law of freedom of information, 1998.

 Lost and Found Lost and Found
Collection point for personal effects found on the trains and in the stations.

 Accessibility at the Station and on the Train Accessibility at the Station and on the Train
Information on the means we employ to provide the best service possible for all our customers.

 Useful Information  Useful Information
Various worthwhile information: Compensation for Late Trains, Carrying personal luggage on trains, Taking mobility scooters on board trains, Facilities for cyclists.

 Online Forms Online Forms
A concentrated list of online forms that can be filled out and sent to Israel Railways.

 Frequently Asked Questions Frequently Asked Questions
An example of FAQs.


Actions Menu