Call CenterFor information regarding schedules, tickets and prices, coordinating travel for the disabled and for handling urgent issues.
Customer service departmentProvides the customer with answers regarding: queries, requests, proposals for efficiency, expressions of satisfaction or dissatisfaction from the services provided.
Law of freedom of informationYou may receive information held by the Israel Railways authority regarding everything having to do with the activities of the Railways, the issues under its responsibility and in accordance with the instructions and regulations of the law of freedom of information, 1998.
Lost and FoundCollection point for personal effects found on the trains and in the stations.
Accessibility at the Station and on the TrainInformation on the means we employ to provide the best service possible for all our customers.
Useful InformationVarious worthwhile information: Compensation for Late Trains, Carrying personal luggage on trains, Taking mobility scooters on board trains, Facilities for cyclists.
Online FormsA concentrated list of online forms that can be filled out and sent to Israel Railways.
Frequently Asked QuestionsAn example of FAQs.